Water Equipment Brands
- Featured Areas
- 106New Products
- 20Clearance & Close-Outs
- Browse Store
- 24Chemicals & Cleaners
- 11Coolers & Water Bottles
- 3Counter Top Drinking Water Systems
- 28Distillers, their Parts & Accessories +
- 139Fittings +
- 9Installation Supplies +
- 4Iron, Manganese & H2S Filter Parts
- 16Leak Detection & Prevention
- 17Media - Bulk
- 5Ozone Systems and Parts
- 23Pressure Tanks
- 38Pump Control Boxes & Panels
- 24Pump Parts All - Jet & Submersible +
- 11Pumps - Booster, Demand, Delivery
- 15Pumps Jet
- 19Pumps Submersible
- 4Pumps Sump
- 148Reverse Osmosis Replacement Parts +
- 17Reverse Osmosis & UF Filtration Systems
- 10Shower Filters & Accessories
- 23Spin-Down Sediment Filters & Parts
- 17Taps & Faucets
- 31Testing Equipment & Supplies
- 38Ultra Violet Light Sterilizers +
- 272UV Replacement Parts +
- 38Water Filter Housing Parts
- 46Water Filter Housings & Kits
- 257Water Filters +
- 28Water Filters 20" Standard
- 148Water Filters Big Blue +
- 16Water Filters Jumbo +
- 88Water Softener Parts +
- 6Water Softeners & Conditioners
- 4Water Testing
- 51Well System Parts & Installation Supplies
- 4Whole House Self Cleaning Systems
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Happy Customers Since 1989
Thanks for fast reply. The gasket arrived today!"- B. S. Vincent OH Add Testimonial…
Frequently Asked Questions
Are you really located in Canada?
We are located in Canada... for more than 30 Years Now And Counting.
Your full question may actually be, "Are You A Drop Shipping, Forwarding Website 'Pretending To Be Canadian?'"
We are a 100% Canadian Founded, Owned and Family run business with decades of experience stretching back to before the internet even existed.
Our Back Office and Warehousing operations are actual physical locations staffed by top quality Water Technicians that are hands on with these products every day when working in the field.
In 2003 we launched our website, making us one of the most experienced and established online water equipment providers in Canada.
Read More About Our History Since 1989.
Why can’t I track my package?
Some carriers are slow to update or scan their packages or they simply missed the scanner on their way.
Please wait at least 48 hours before tracking your package.
How soon do orders get shipped and how long does it take to receive them?
Orders normally ship within 1 - 3 business days and often the same day unless otherwise stated at the time of purchase.
When you use the “Shipping Estimator” located in the “View Cart” area you can see all of the different shipping services and their estimated delivery times.
How much does it cost to ship these items?
Find your shipping estimate quickly and easily by simply using the “add to cart” button and then press the “View Cart” button.
From there you can adjust the quantities of your items and enter your zip or postal code to see instant shipping rates and delivery times.
If you need a quotation on something large or items not found on the cart, simply let us know which items, their quantities and your postal/zip code and we will email back with your shipping rates.
Do you carry items not listed on your site?
Yes. As a full service company, including a warehouse and retail store we carry many hundreds of items that are not yet on our website and even more items are available from our manufacturers.
Parts for older systems, specialty fittings, medical grade filters, specific pump models, specialty media filters… all of these are available for ordering through email or by calling our office.
I’m not 100% sure which products fit my system, can you help?
Sure, tell us as much as you know about your system. Brand and model numbers help, their part numbers etc… you can also send us a picture and up load it using our contact form.
If there are specific things you need to remove from your water such as fluoride or sulphur be sure to mention that as well.
What is the tracking number for my order?
Tracking numbers can be found in your account area, simply login to your account from the home page of our site (if you created one when you ordered). We place your tracking number there as soon as your order ships.
We also would have sent you a tracking number and shipping notification when your order shipped, so check your email account. If you don't see it, be sure to have a look in your junk folder as it may have been filtered out by the settings used by your e-mail service provider or software.
Will my Rewards Points Expire if I don’t use them for a year?
Rewards Points never expire, they spend like cash and you can use as few or many as you wish.
How are the Rewards Points calculated?
When an order is completed, the total amount of the goods or services ordered will be used to calculate the amount of points earned (less taxes and any shipping if applicable).
These new Rewards Points are then automatically added to your account.
Will I earn points for closeouts and clearance section items?
This is the only area of our site where products might not earn rewards points, sometimes these items may already be below cost.
Do items purchased with Rewards Points earn new points?
Yes, any eligible products and services will earn new Rewards Points.
Do product returns diminish my points balance?
Yes, returns subtract points while purchases earn points.
Can I phone in my order and earn or spend Rewards Points?
No, the program is designed for our website and is online only.
Are Rewards Points transferable, exchangeable?
Rewards Points are exclusive to Water Guy account holders. Rewards Points are non-refundable and non-transferable between accounts. Rewards Points are not exchangeable for cash.
Why do I need to receive emails as a Rewards Points account holder?
Email is the only practical way to mange this program.
We rarely send out emails and when we do its one of our amazing sales or something really important for our members to know.
What is the Reward Points program all about?
Our Rewards Program is a fantastic way to show our appreciation to you. It is a straight up honest way for you to save some real dollars.
Most free shipping sites are a con job, with extra costs hidden here and there to pay for it.
We prefer an everyday low price strategy and reward our customers for their loyalty. It's free, it's easy, come on in...
My order didn't have any reward points?
When you start a Rewards Account, you will receive points that accumulate for qualified items and can be applied to future orders.
They spend just like cash, never expire and you can view your balance at any time when you log in to your account.
If you intended to start an account when you purchased online, please contact us by email within 48hrs and we will set one up for you. (please do not request an account by phone, as the contact form method will go directly to our online services manager for prompt attention)
Warranties / Returns
Can I return an item?
Yes all items are returnable as long as they are new, unused and unopened.
You can read more about our simple return policies here.
Where can I find a copy of your return policies guidelines?
You can find a complete listing of our return policies on the bottom of every page on our website or click here.
How can I make a request for a return?
All return requests are made in writing, be sure to include your original order or invoice number and reason for the return request.
How long do we have from the date of purchase to return an item?
All returns must be received within 30 days of the original purchase.
Will The Water Guy help us with warranty claims against the manufacturer?
In most cases we will be able to help or entirely facilitate the warranty work for you.
Who pays the shipping on returns?
This depends on the reason for the return, if TWG shipped you the wrong product them we will cover the shipping cost or field scrap the item at our discretion.
In most other cases you will have to cover the return shipping fee.
Can I return an item once it has been used?
Not for convenience sake no.
Do items need to be new for a refund or exchange?
Items being returned for refund or exchange need to be in new unused, unopened condition.
We reverse the right to charge a minimum of 20% for restocking, repackaging, cleaning or any service to bring the item back to proper retail status.
What is an RGA?
RGA stands for Return Goods Authorization, and is a practical way for us to assess and categorize a return.
An RGA number will be issued to you when your request has been approved. This number should be inside the returning parcel and also on the outside of the box.
Returns without this number and authorization will not be considered for refund or replacement.
What type of return should I request?
Here are the main types, Warranty Claims, Shipping Claims, Repair Returns, Order Error by The Water Guy Returns, Order error by the Customer Returns, Customer Changed their Mind Returns.
I would like to have an item repaired what should I do?
Please send us a complete description of the problem, pictures can sometimes be helpful, and if you can please include the invoice or order number or approximate date of purchase.
Do warranties cover labour for repair?
Most warranties are for parts though some may cover repair or replacement.
Does my warranty cover shipping?
In most cases no, though there are a few exceptions.
Can I add items to my order?
If it hasn’t left the building we would be happy to add anything you’d like.
Just enter your Order ID # into our contact form or email us with your additions.
Can I change my mind?
Sure you can, as long as the order has not shipped we can change anything.
If it has already left you may have to send back the items you changed your mind about.
My address is wrong can you change it?
If the items are still here we sure can.
If the parcel has already been processed or shipped we will not be able to change its destination and will have to wait for its return.