Water Equipment Brands
- Featured Areas
- 92New Products
- 5Clearance & Close-Outs
- Browse Store
- 15Chemicals & Cleaners
- 8Coolers & Water Bottles
- 2Counter Top Drinking Water Systems
- 28Distillers, their Parts & Accessories +
- 45Fittings +
- 4Installation Supplies +
- 13Leak Detection & Prevention
- 10Media - Bulk
- 17Pressure Tanks
- 32Pump Control Boxes & Panels
- 9Pump Parts All - Jet & Submersible
- 19Pumps Jet
- 10Pumps Submersible
- 4Pumps Sump
- 121Reverse Osmosis Replacement Parts +
- 14Reverse Osmosis & UF Filtration Systems
- 10Shower Filters & Accessories
- 16Spin-Down Sediment Filters & Parts
- 13Taps & Faucets
- 26Testing Equipment & Supplies
- 29Ultra Violet Light Sterilizers +
- 214UV Replacement Parts +
- 22Water Filter Housing Parts
- 33Water Filter Housings & Kits
- 192Water Filters +
- 18Water Filters 20" Standard
- 119Water Filters Big Blue +
- 15Water Filters Jumbo +
- 54Water Softener Parts +
- 5Water Softeners & Conditioners
- 1Water Testing
- 42Well System Parts & Installation Supplies
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Happy Customers Since 1989
Frequently Asked Questions
Can I add items to my order?
Can I add items to my order?
If it hasn’t left the building we would be happy to add anything you’d like.
Can I change my mind?
Sure you can, as long as the order has not shipped we can change anything.
Why can’t I track my package?
Some carriers are slow to update or scan their packages or they simply missed the scanner on their way.
My address is wrong can you change it?
If the items are still here we sure can.
Can I return an item?
Yes all items are returnable as long as they are new, unused and unopened.
Will my Rewards Points Expire if I don’t use them for a year?
Rewards Points never expire, they spend like cash and you can use as few or many as you wish.
Do you carry items not listed on your site?
Yes. As a full service company, including a warehouse and retail store we carry many hundreds of items that are not yet on our website and even more items are available from our manufacturers.
How much does it cost to ship these items?
Find your shipping estimate quickly and easily by simply using the “add to cart” button and then press the “view cart” button.
What is the tracking number for my order?
Tracking numbers can be found in your account area, simply login to your account from the home page of our site (if you created one when you ordered). We place your tracking number there as soon as your order ships.
How soon do orders get shipped and how long does it take to receive them?
Orders normally ship within 1 - 3 business days and often the same day unless otherwise stated at the time of purchase.
I’m not 100% sure which products fit my system, can you help?
Sure, tell us as much as you know about your system. Brand and model numbers help, their part numbers etc… you can also send us a picture and up load it using our contact form.
My order didn't have any reward points?
When you start a Rewards Account, you will receive points that accumulate for qualified items and can be applied to future orders.
How are the Rewards Points calculated?
When an order is completed, the total amount of the goods or services ordered will be used to calculate the amount of points earned (less taxes and any shipping if applicable). These new Rewards Points are then automatically added to your account.
Will I earn points for closeouts and clearance section items?
This is the only area of our site where products might not earn rewards points, sometimes these items may already be below cost.
Do items purchased with Rewards Points earn new points?
Yes, any eligible products and services will earn new Rewards Points.
Do product returns diminish my points balance?
Yes, returns subtract points while purchases earn points.
Can I phone in my order and earn or spend Rewards Points?
No, the program is designed for our website and is online only.
Are Rewards Points transferable, exchangeable?
Rewards Points are exclusive to Water Guy account holders. Rewards Points are non-refundable and non-transferable between accounts. Rewards Points are not exchangeable for cash.
Why do I need to receive emails as a Rewards Points account holder?
Email is the only practical way to mange this program.
What is the Reward Points program all about?
Our Rewards Program is a fantastic way to show our appreciation to you. It is a straight up honest way for you to save some real dollars.
Where can I find a copy of your return policies guidelines?
You can find a complete listing of our return policies on the bottom of every page on our website or click here.
How can I make a request for a return?
All return requests are made in writing, be sure to include your original order or invoice number and reason for the return request.
How long do we have from the date of purchase to return an item?
All returns must be received within 30 days of the original purchase.
Will The Water Guy help us with warranty claims against the manufacturer?
In most cases we will be able to help or entirely facilitate the warranty work for you.
Who pays the shipping on returns?
This depends on the reason for the return, if TWG shipped you the wrong product them we will cover the shipping cost or field scrap the item at our discretion.
Can I return an item once it has been used?
Not for convenience sake no.
Do items need to be new for a refund or exchange?
What is an RGA?
RGA stands for Return Goods Authorization, and is a practical way for us to assess and categorize a return.
What type of return should I request?
Here are the main types, Warranty Claims, Shipping Claims, Repair Returns, Order Error by The Water Guy Returns, Order error by the Customer Returns, Customer Changed their Mind Returns.
I would like to have an item repaired what should I do?
Please send us a complete description of the problem, pictures can sometimes be helpful, and if you can please include the invoice or order number or approximate date of purchase.
Does my warranty cover shipping?
In most cases no, though there are a few exceptions.
Do warranties cover labour for repair?
Most warranties are for parts though some may cover repair or replacement.