How can we be of service?
Store & Warehouse
Mon - Fri: 8am - 5pm MST
Sat: 8am - 12pm MST
Local & Int: Fax 250-489-4000
CDN & USA: Fax 1-866-489-4004
Use this form to get your answers…
Commonly Asked Questions
How soon do orders get shipped and how long does it take to receive them?
Orders normally ship within 1 - 3 business days and often the same day unless otherwise stated at the time of purchase.
When you use the “Shipping Estimator” located in the “View Cart” area you can see all of the different shipping services and their estimated delivery times.
How much does it cost to ship these items?
Find your shipping estimate quickly and easily by simply using the “add to cart” button and then press the “view cart” button.
From there you can adjust the quantities of your items and enter your zip or postal code to see instant shipping rates and delivery times.
If you need a quotation on something large or items not found on the cart, simply let us know which items, their quantities and your postal/zip code and we will email back with your shipping rates.
Do you carry items not listed on your site?
Yes. As a full service company, including a warehouse and retail store we carry many hundreds of items that are not yet on our website and even more items are available from our manufacturers.
Parts for older systems, specialty fittings, medical grade filters, specific pump models, specialty media filters… all of these are available for ordering through email or by calling our office.
I’m not 100% sure which products fit my system, can you help?
Sure, tell us as much as you know about your system. Brand and model numbers help, their part numbers etc… you can also send us a picture and up load it using our contact form.
If there are specific things you need to remove from your water such as fluoride or sulphur be sure to mention that as well.
What is the tracking number for my order?
Tracking numbers can be found in your account area, simply login to your account from the home page of our site (if you created one when you ordered). We place your tracking number there as soon as your order ships.
We also would have sent you a tracking number and shipping notification when your order shipped, so check your email account. If you don't see it, be sure to have a look in your junk folder as it may have been filtered out by the settings used by your e-mail service provider or software.
My order didn't have any reward points?
When you start a Rewards Account, you will receive points that accumulate for qualified items and can be applied to future orders.
They spend just like cash, never expire and you can view your balance at any time when you log in to your account.
If you intended to start an account when you purchased online, please contact us by email within 48hrs and we will set one up for you. (please do not request an account by phone, as the contact form method will go directly to our online services manager for prompt attention)
Our system installation looks great! Thank you"