How can we be of service?

  • Are you trying to find a rare part or product?
  • What equipment will treat a specific water issue?
  • Need a quote to build a system for your water needs?
  • Warranties, recent order questions, water test results, servicing & more…

Store & Warehouse

Mon - Fri: 8am - 5pm MST
Sat: 8am - 12pm MST
Local & Int: Fax 250-489-4000
CDN & USA: Fax 1-866-489-4004

Use this form to get your answers…

If you are currently a customer, please include your full name. It helps us to lookup the work and services we have provided before, so that we can serve you better. If you are currently a customer, please include your full name. It helps us to lookup the work and services we have provided before, so that we can serve you better.
Only required if you would like us to reply by phone.                                           
Quotation for a new water equipment system
The Water Guy [Echo Water & Well Service] Provides service throughout the West and East Kootenays.…
The Water Guy [Echo Water & Well Service] Provides service throughout the West and East Kootenays.
This helps us as we may know about previous equipment, tests or other information useful to your inquiry…
During the building phase one can pre-plan for space requirements and options… if not we know to ask you other questions regarding replacement or renovations…
Current Equipment (if any) and Water Supply
Tell us about what you are looking for
You can also put a UPC code in this field.
If you have a website link to another website or webpage that has this or a similar product, then please add it here.
$ If you are trying to find this product at a certain price, let us know the approximate price range.
Warranty, Repair, Return, Replacement or Exchange Request
We understand that if you are using this form that something hasn’t gone quite right, by helping us narrow things down we can hopefully speed up this process…
RGA stands for return goods authorization. As a last resort solution this falls into certain guidelines. Some are set by manufacturers and some by us which includes eligibility. Not all goods are returnable, conditions and reasons must match… We are also trying to understand your preferences and expectations… Please remember we are not walmart, we are a nice family run business based in reality…
If your warranty, repair or return request isn't for your entire order, then please list items below
Questions or changes regarding a recent order
Please list any specific items you are asking about
Service & Repair - Schedule TheWaterGuy Van
If you have a water system not installed by The Water Guy, and don't know what model or make it is you can always send us a photo using the file upload feature…
If we installed it we’ll know a lot about it, we are also able to look up other company's equipment. If you installed this yourself and don’t know much about it, select DIY from the subject drop down and list where you bought it. Pictures always help too…
What is the best time of day to come by?
The Water Guy [Echo Water & Well Service] Provides service throughout the West and East Kootenays.
Your Appointment Day: The exact day we will be able to visit will depend on when we are next in your area and the requirements of this appointment. We will contact you to set the exact day that we would be able to come by.

If this is an urgent matter, please provide additional details in the text area provided below.
Click on all that relate to this request
Water and Well Testing Services Inquiry
These are the most common types of requests we get but custom test sets or specific additions to those listed can be done as well…
Your selection helps us to formulate an action plan. Be sure to also add any date related information in the details area below such as; subject removal dates, move in dates… some services can be performed quickly and other tests can take many days…
The Water Guy [Echo Water & Well Service] Provides service throughout the West and East Kootenays.
Current equipment information is very helpful, it tells us a lot about what has worked or not worked in the past, available space and what our equipment is being used in conjunction with…
Information on the source of water plays an important role in determining the best choice of method and equipment and can often help us diagnose the cause of a problem…
Tell us your water problems or concerns
Note: Already have a water test? Use the upload button below.

Hard water can be felt on the skin, hair and reduces soap’s ability to lather. It builds up on hot water appliances which causes high energy use and leads to premature failure. It builds up on tubs, toilets and creates spots on glassware and stainless steel. It is difficult and time consuming to remove…
Sediment often ranges from large particles like leaves or beach like sand but can also be fine enough to stay suspended in a glass of water for hours… this distinction tells us about the micron size of the material. Sediment clogs faucets, laundry screens, damages equipment and builds up over time…
If something’s strong enough for you to smell it in your water then you know it needs to be removed. Clean water doesn’t really have a smell, and is often described as having a freshness… If you can smell it we can remove it!
These problems can range from a chemical taste to metallic, moldy, earthy, salty, and flat tasting water which is usually caused by high TDS… these affect not only our drinking water but the beverages and foods we make…
Bacteria commonly causes mild to severe stomach problems, colicky babies, infections during bathing, and can be life threatening especially for those with compromised immune systems. Bacteria can also produce foul odors, foul treatment equipment and produce biofilm which collects in places like toilet tanks…
Iron can stain red/orange, manganese black, copper green, tannins red/brown… sometimes we can see this in the water and at other times it may only show up on laundry, fixtures, or settle out as residue in the bottom of a glass or pail…
If you live near commercial agriculture, a golf course, mine, industrial sites old or present have old plumbing or are serviced with antiquated supply lines, or known induced substances like fluoride then these are just a few of the common contaminants found in the your local area water supplys…
Sometimes a picture says a thousand words
To help us provide you the best possible service please upload up to 3 photos, a recent water test or any document up to 5MB in size:
  Upload up to 3 files by using the "More" button & selecting files.    
Uploadable file types .jpg, .jpeg, .png, .gif, .pdf, .doc, .docx, .xlsx, .xls.         
Maximum file size, 5mb.
Click here to select file...
Please provide additional details below
Refund Return Exchange Warranty Policies
Remember to select the "I have read and agree to The Water Guy Refund & Exchanges Policy" check box to be able to submit this form.

* There has been an error.
Please check the required fields and submit again.
We will always try respond to your inquiry within 24 hours of the next business day or sooner whenever possible.

Frequently Asked Questions

General Questions

Are you really located in Canada?

We are located in Canada... for more than 30 Years Now And Counting.

Your full question may actually be, "Are You A Drop Shipping, Forwarding Website 'Pretending To Be Canadian?'"

We are a 100% Canadian Founded, Owned and Family run business with decades of experience stretching back to before the internet even existed.

Our Back Office and Warehousing operations are actual physical locations staffed by top quality Water Technicians that are hands on with these products every day when working in the field.

In 2003 we launched our website, making us one of the most experienced and established online water equipment providers in Canada.

Read More About Our History Since 1989.


How soon do orders get shipped and how long does it take to receive them?

Orders normally ship within 1 - 3 business days and often the same day unless otherwise stated at the time of purchase.

When you use the “Shipping Estimator” located in the “View Cart” area you can see all of the different shipping services and their estimated delivery times.

How much does it cost to ship these items?

Find your shipping estimate quickly and easily by simply using the “add to cart” button and then press the “View Cart” button.

From there you can adjust the quantities of your items and enter your zip or postal code to see instant shipping rates and delivery times.

If you need a quotation on something large or items not found on the cart, simply let us know which items, their quantities and your postal/zip code and we will email back with your shipping rates.

Do you carry items not listed on your site?

Yes. As a full service company, including a warehouse and retail store we carry many hundreds of items that are not yet on our website and even more items are available from our manufacturers.

Parts for older systems, specialty fittings, medical grade filters, specific pump models, specialty media filters… all of these are available for ordering through email or by calling our office.

I’m not 100% sure which products fit my system, can you help?

Sure, tell us as much as you know about your system. Brand and model numbers help, their part numbers etc… you can also send us a picture and up load it using our contact form.

If there are specific things you need to remove from your water such as fluoride or sulphur be sure to mention that as well.

What is the tracking number for my order?

Tracking numbers can be found in your account area, simply login to your account from the home page of our site (if you created one when you ordered). We place your tracking number there as soon as your order ships.

We also would have sent you a tracking number and shipping notification when your order shipped, so check your email account. If you don't see it, be sure to have a look in your junk folder as it may have been filtered out by the settings used by your e-mail service provider or software.

Reward Points

What is the Reward Points program all about?

Our Rewards Program is a fantastic way to show our appreciation to you. It is a straight up honest way for you to save some real dollars.

Most free shipping sites are a con job, with extra costs hidden here and there to pay for it.

We prefer an everyday low price strategy and reward our customers for their loyalty. It's free, it's easy, come on in...

My order didn't have any reward points?

When you start a Rewards Account, you will receive points that accumulate for qualified items and can be applied to future orders.

They spend just like cash, never expire and you can view your balance at any time when you log in to your account.

If you intended to start an account when you purchased online, please contact us by email within 48hrs and we will set one up for you. (please do not request an account by phone, as the contact form method will go directly to our online services manager for prompt attention)

Warranties / Returns

How long do we have from the date of purchase to return an item?

All returns must be received within 30 days of the original purchase.

What is an RGA?

RGA stands for Return Goods Authorization, and is a practical way for us to assess and categorize a return.

An RGA number will be issued to you when your request has been approved. This number should be inside the returning parcel and also on the outside of the box.

Returns without this number and authorization will not be considered for refund or replacement.

Do warranties cover labour for repair?

Most warranties are for parts though some may cover repair or replacement.


Can I add items to my order?

If it hasn’t left the building we would be happy to add anything you’d like.

Just enter your Order ID # into our contact form or email us with your additions.

My address is wrong can you change it?

If the items are still here we sure can.

If the parcel has already been processed or shipped we will not be able to change its destination and will have to wait for its return.

Thank you very much for your help"

- H. C. Kars ON